General Questions - FAQ's

1. Log in to your Pibank Savings account via the mobile app.
2. Tap on the Deposit Money tab.
3. Choose your preferred linked bank from the drop-down list.
4. Select the bank account from which you want to transfer funds.
5. Choose your Pibank Destination Account where the money will be deposited.
6. Enter the deposit amount. (Optional) Add a description for the transaction.
7. Click Continue to proceed.
8. Review all deposit details carefully before selecting Confirm again.
9. Confirm your transaction to complete the deposit.

Pibank Savings does not generate or accept ACH transfers, including micro-deposits. To fund your Pibank Savings account, you can transfer money using Plaid or wire transfers. Outgoing transfers can only be made through a wire transfer. While Pibank does not charge fees for wire transfers, your bank may apply fees for both incoming and outgoing wire transfers. Additionally, Pibank Savings does not support payments through Bill Pay or Zelle®.    

1. Log in to your Pibank Savings account using the mobile app.
2. Select the  Deposit Money tab.
3. Click Add New Bank on the top right.
4. Click Continue on the Pibank - Plaid interface. Pibank uses Plaid to connect to your account.
5. Look up  or choose the financial institution you wish to link.
   • Note: If your financial institution is not supported by Plaid, you will be required to deposit funds via a wire transfer.  For instructions on how to make a wire transfer, click here.
6. Provide the login credentials for your external bank account.
7. After successfully linking your account, you can transfer funds to your Pibank Savings account.
   • Note: The linked account will remain connected until you choose to remove it.

1. Log in to your Pibank Savings account using the mobile app.
2. Navigate to the Deposit Money tab.
3. Tap Manage Bank Link in the top-right corner.
4. Select the bank you wish to deactivate.
5. Click the Deactivate Bank button to remove the link.

Once deactivated, the bank will no longer be linked to your Pibank Savings account.  

1. Log in to your Pibank Savings using the mobile app.
2. Go to the Wire & Internal Transfers tab.
3. Choose the account to transfer from.
4. Enter the amount. (Optional) Add a description.
5. Click Continue.
6. Select the recipient:
   • Choose from Registered Beneficiaries, or
   • If adding a new recipient, enter the bank details under New Account.
7. Review and confirm the wire transfer details.
8. Click Confirm to complete the transfer.

NOTE: Federal holidays and weekends (Saturday and Sunday) are not considered business days. For more details, please refer to your Pibank Deposit Agreement. We also recommend consulting with the financial institution you’re transferring funds from or to for  information on their cutoff times and fee schedules. Pibank does not charge fees for wire transfers; however, the bank sending or receiving the funds may charge fees for outgoing and incoming wire transfers.  

Pibank only accepts deposits through Plaid or wire transfers via the Pibank app. Please note that Pibank does not charge fees for wire transfers, but your bank may charge fees for both outgoing and incoming transfers.   ATTENTION - Existing Pibank Customers Who Opened Accounts Between 08/12/2024 and 03/14/2025 Effective April 14, 2025, Pibank will no longer initiate or accept incoming or outgoing ACH transfers, including microdeposits. Examples of ACH transactions include payroll deposits, Social Security benefits, IRS refunds, and outgoing utility bill payments set up as automatic payments online.  

To help prevent fraud, funds are generally available within one (1) - five (5) business days after they’re credited to your account.

With your Pibank Savings account, you can transfer money via wire transfer to your other financial institution. Pibank does not charge fees for wire transfers. However, your other financial institution may choose to charge you a fee. Please verify with your other financial institution for any wire transfer related fees. Note: Pibank Savings does not support payments through Bill Pay or Zelle®.     ATTENTION - Existing Pibank Customers Who Opened Accounts Between 08/12/2024 and 03/14/2025 Effective April 14, 2025, Pibank will no longer initiate or accept incoming or outgoing ACH transfers, including microdeposits. Examples of ACH transactions include payroll deposits, Social Security benefits, IRS refunds, and outgoing utility bill payments set up as automatic payments online.

Pibank's routing number is 067011812. Every Pibank customer has a unique Pibank Savings number, which can be found under “Account Summary” when you log in to your Pibank App.

Contact us at (954) 636-7777 or toll-free at 1-877-678-0888. Our customer service representatives are available Monday through Sunday from 8 am to 8 pm.

Yes, you can select to open a joint Pibank Savings at the start of the application. Please note that currently, you can only have one Pibank Savings, either single or joint.

Pibank doesn’t charge any fees. Please reference the schedule of fees for more information.

Adding beneficiaries to your account is simple with the Pibank App! Just follow these steps:

1. Open the Menu and go to the Accounts option.
2. Select the Pibank Savings account where you’d like to add a beneficiary.
3. On the Pibank Savings screen, choose the Add Beneficiary option.

When submitting your request, make sure to include the beneficiary’s full name, date of birth (DOB), and Social Security Number (SSN). Once you’ve completed all the details, click Send Request. Your beneficiary information will be added to your account within 2-3 business days of it being submitted.

Pibank’s ABA routing number is 067011812.

There are no fees to open or maintain a Pibank Savings. We work hard to give you high interest and charge zero fees. With that in mind, our interest rate and fee structure is subject to change at any time. Please reference the Schedule of Fees for more information.

All financial institutions are required by federal law to collect a customer’s SSN to verify identity when opening a Pibank product. To learn more about our privacy practices and how we ensure your data please read our full privacy notice.