I just received an email from Pibank with a verification code, but I did not try to log in. Should I be worried?

Unexpectedly receiving a verification code (also called “multi-factor authentication token”) from Pibank can happen when someone other than you attempts to access your account. The most common scenario is when you open a third-party App where you may have linked your Pibank account, such as a personal financial management tool. Opening up third-party apps where your Pibank account is linked is detected as a type of login by Pibank. In some cases, you’ll need to enter this login code on the third-party app to refresh the apps’ connection with Pibank.

If you received a verification code when you were not attempting to log in to your Pibank account, and/or it is not through a third-party App, you should change your password and contact our call center. As a reminder, your password should be unique to your Pibank account and not be used for other online accounts or services.