How does biometric authentication work and why is this used by Pibank?

Pibank’s Biometric Customer Identity Verification (BCIV) process, uses the AuthID biometric authentication facial recognition system to verify the identity of the individuals by matching your facial features with your submitted identification documents, such as:

• Valid driver’s license
• Passport
• State issued ID

This technology is highly secure and helps prevent identity theft and is commonly used for online transactions due to its accuracy and efficiency.  This is becoming more commonly used in the industry as it is more secured and efficient especially with online activity.

If you have concerns about the denial, please ensure your information is accurate and up to date before taking any further steps.

As a reminder, prior to opening an account all Pibank customers are provided with the Deposit Agreement and Terms and Conditions information which provides related details of the customer onboarding process.