Customer Service

We trust your journey with us has been smooth so far

If you believe that we have failed to meet any of our commitments or haven’t satisfactorily resolved any issues you’ve raised, please contact our Help Center for immediate assistance.

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Complaints

Filing Complaints

Customers can submit their complaints to Pibank by mail or email. Once our team receives your case, one of our customer service representatives will contact you directly.

  1. Download the Fillable PDF Form: Click here
    to download our complaint form.
  2. Complete the Form: Ensure that all fields are filled out accurately.
  3. Submit Your Complaint: You can submit the completed form along with any supporting documentation via mail or email to:
Mailing Address:
Intercredit Bank, N.A.
Attn: Pibank USA
396 Alhambra Circle, Suite 220
Coral Gables, FL 33134

Once we receive your form, we will review your submission and respond within the next 2 business days.

At Pibank, our customers are our top priority.

We understand that your concerns are important, and we appreciate the opportunity to address them. Your feedback helps us improve, and we are committed to handling your complaint with the attention and care it deserves.

When a complaint is received and acknowledged, our team uses the following structured process to ensure a proper and fair review of your submitted complaint:

 

 

  • Research  & Investigation – Our specialists carefully review the details, gather relevant information, and discuss with internal teams as needed.
  • Response & Resolution – Once the review is completed, we will provide a response outlining the outcome and related resolution steps that will be taken.
  • Follow-Up & Escalation (if required) – If further clarification or action is needed of certain situations, we will work closely with the individual to ensure a satisfactory resolution.

Our goal is to handle each complaint reported with care, transparency, and efficiency.

Resources

 

Thank you for taking the time to share your feedback. We are committed to addressing your concerns with care and efficiency. If you require additional support or wish to explore further options, please go to the following trusted resources which offer further guidance and assistance:

These organizations provide additional information for your review to ensure your concerns are addressed effectively.